dt sgpPrivacy Policy
This page describes what we collect when you use dt sgp and how we keep that data protected. We collect personal information (name, email, phone, identity documents) to verify your account and comply with anti-money-laundering regulations. We collect transactional data (bet history, deposit and withdrawal records) to process your account and settle your bets. We may use this data to contact you about account issues, payment updates, or platform maintenance—never for marketing without your consent.
Our dt sgp privacy practice prioritizes data minimization: we collect only what is necessary to operate your account and comply with law. We do not sell your data to third parties. We do not share your information with unrelated companies or advertisers. We do share transactional data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only to the extent needed to process your deposits and withdrawals.
Your data may be stored on servers outside Indonesia. We use encryption (TLS 1.3 in transit, AES-256 at rest) to protect your information. You have the right to request access to your data, correct inaccuracies, or request deletion subject to legal retention requirements. This policy takes effect immediately and applies to all dt sgp account holders.
What we collect and why
We at dt sgp collect personal information during account registration: full name, date of birth, email address, phone number, and residential address. We use this data to verify your identity, comply with Know Your Customer (KYC) regulations, prevent fraud, and contact you about account security or payment issues.
We collect transactional data automatically when you use dt sgp: bet history, deposit records, withdrawal requests, login timestamps, and account balance snapshots. We use this data to process your account, settle your bets, generate invoices, and dispute resolution. This data is retained for seven years to comply with Indonesian tax and banking regulations.
We collect device and usage data: your IP address, browser type, operating system, and pages visited. We use this data to diagnose technical problems, prevent unauthorized access, and improve platform performance. We do not use this data for profiling or targeted advertising.
Third-party processors and payment partners
We share your deposit and withdrawal data with payment processors to complete transactions. When you deposit via DANA, e-wallet, mobile banking, or local payment, we transmit only your transaction amount, account ID, and payment method to the payment processor. We do not share your full identity with these processors except as required by their own regulatory obligations.
Our dt sgp servers may sit outside Indonesia. We use data processors in multiple jurisdictions. All processors sign data processing agreements that require them to protect your data and use it only for the purpose we specify. You acknowledge that your data may be transferred outside Indonesia and that you consent to this transfer by using dt sgp.
Cookies and local storage on dt sgp
We use cookies to keep you logged in and remember your preferences (language, theme). These cookies expire after 30 days of inactivity. We do not use cookies for tracking or advertising. You can disable cookies in your browser settings; this will log you out but will not prevent you from using dt sgp (you will simply log in each session).
We store a session token in your browser's local storage. This token allows dt sgp to confirm you are authenticated without re-entering your password on every page. We do not store sensitive information (passwords, payment details) in local storage.
Your data security commitment
We encrypt all data in transit using TLS 1.3. We encrypt sensitive data at rest using AES-256. We do not store passwords in plain text—we hash them with bcrypt. We audit our security practices quarterly and fix vulnerabilities within 48 hours of discovery.
Your rights regarding your data
You have the right to request access to all data we hold about you. You can request this via email or live chat; we respond within five business days. You have the right to correct inaccurate information (e.g., your address changed). You have the right to request deletion of your data subject to legal retention requirements—we will delete all non-essential data immediately and retain only what is required by tax law and anti-money-laundering regulations (seven years).
You have the right to object to our use of your data for marketing or analytics. You can opt out of promotional emails by clicking the unsubscribe link in any email we send. You have the right to lodge a complaint with the Indonesian Personal Data Protection Authority (if such an authority is established) or with your local data protection regulator.
Data retention and account deletion
When you close your dt sgp account, we retain your data according to this timeline: transactional data (deposit, withdrawal, bet records) is retained for seven years to comply with tax law; identity documents are deleted after 24 months; communication logs are deleted after two years; device logs are deleted after 90 days. We cannot delete data faster than these timelines without violating Indonesian law.
If you request account deletion while you have an outstanding balance, we cannot delete your account until the balance is withdrawn. If you request deletion during a dispute investigation, we retain the minimum data needed to resolve the dispute and then delete the remainder.
Contact and data requests
To request access to your data, correct your information, or request deletion, contact our support team. Email: [email protected]. Live chat: available 9 AM to midnight Jakarta time. Phone: available during business hours (Jakarta, Surabaya, Bandung, Medan). We respond to all data requests within five business days.
This privacy policy may be updated without notice. We will post the updated version on this page. Your continued use of dt sgp constitutes acceptance of the updated policy. Major changes (e.g., new data sharing practices) will be communicated to you via email at least 30 days in advance.
Privacy policy summary: dt sgp commitments
We at dt sgp collect only the minimum data needed to operate your account and comply with law. We encrypt all data in transit and at rest. We do not sell your data. We do not use your data for marketing without your consent. We share data with payment processors only to process your deposits and withdrawals. Your data may be stored outside Indonesia; you consent to this by using dt sgp.
You have the right to access, correct, and delete your data subject to legal retention requirements. You can opt out of promotional emails anytime. We respond to all data requests within five business days. Our dt sgp support team can help you exercise these rights—contact us via email, live chat, or phone during business hours.
This privacy policy applies to all dt sgp account holders and takes effect immediately. For questions about our privacy practices, contact our support team. Our services are available only where local law permits.